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Wasted workday: Employees lose over two weeks each year from IT-related issues

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Wasted workday: Employees lose over two weeks each year from IT-related issues

And yet, professionals have positive feelings about tech infrastructure.

Employees could be losing more than two work weeks each year, not on a tropical vacation, but trying to get their computer equipment to work.

According to a new survey of US office workers by staffing firm Robert Half, professionals waste 22 minutes each day, on average, dealing with IT-related issues. For someone who works five eight-hour days for 50 weeks of the year, that translates into a loss of more than 91 hours per year. Despite the time spent tackling tech glitches, nearly two-thirds (65%) of employees rate their organization's IT infrastructure good or excellent.

"Technology is a double-edged sword in most organizations -- it can be an enormous time-saver, but it can also be a drain if things aren't working well or people don't know how to use the tools provided to them," said John Reed, executive director of Robert Half Technology. "A proactive and highly proficient help desk can be a huge productivity asset to companies and their employees." 

The firm suggested three strategies for IT managers to save employees time dealing with tech issues.

  1. Hire help desk superheroes. Bringing in top-notch IT staff can make all the difference in keeping your employees free from tech-related woes. Make sure your IT support team is up to date on best practices so they can relay that knowledge to the rest of the company to ensure maximum efficiency.
  2. Communicate proactively. Make sure employees are set up with the right technology from day one and they know who to call when they run into trouble. Encourage help desk professionals to not only fix problems but also share best practices with those they are assisting to prevent repeat issues. 
  3. Anticipate the need for additional support. Make help desk support a priority, especially during upgrades or implementations, when there may be a learning curve for users. Consider bringing in help desk consultants to augment your core team during busy times.



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