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Study: Despite perceived benefits of smartphone use in HR, uptake of HR apps lags

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Study: Despite perceived benefits of smartphone use in HR, uptake of HR apps lags

Improved workforce productivity, real-time decision-making and employee engagement cited among perceived benefits of smartphone use in HR.

According to new research from Bersin by Deloitte, while the majority of human resource professionals say they perceive benefits from Smartphone use in HR, they also indicate reluctance to embrace the use of mobile applications in their organizations.

The new research shows that a majority of HR professionals surveyed say they believe that increased use of HR applications on smartphones likely would result in increased benefits, including workforce productivity (60%), more timely responses from users (50%), improved real-time decision-making (53%), and even increased employee engagement (52%). The new research report includes several case studies demonstrating how organizations are benefitting from mobile HR applications. Despite such demonstrated benefits, those surveyed indicated that their plan for future use of mobile HR applications was negligible.

"More than half of HR professionals we surveyed indicated that they have no intention to add mobile applications for themselves, their managers, or the employees in their organizations."

"More than half of HR professionals we surveyed indicated that they have no intention to add mobile applications for themselves, their managers, or the employees in their organizations," said Katherine Jones, vice president, Human Capital Management (HCM) Technology research, Bersin by Deloitte, Deloitte Consulting LLP. "However, when we interviewed HR executives, many indicated that they would like to be able to provide mobile access to HR applications. The most expressed barrier to using smartphones for HR applications is the existing HR information system or enterprise resource planning system that typically integrates financials, HR, manufacturing, supply chain and customer relationship management. HR professionals who are in environments with a deeply-entrenched on-premises system that does not support mobile access, often express both desire for mobile access and acceptance of the fact that they feel very unlikely to get it."

Smartphones support "in-your-pocket" applications that provide immediacy and 24/7 accessibility to both managers and employees. Increasingly, such applications support human capital management solutions. In fact, 93% of the HCM solution providers surveyed support HR mobile applications, according to another Bersin by Deloitte study published last month. That research cited data from another report showing that 29% of HR professionals surveyed indicated that their most desired mobile application was one to support recruiting and job applications of potential job candidates. The planned addition of smartphone support for onboarding in the year ahead showed the biggest jump of any application studied in the survey.

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