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Employee leverage increases as labor market strengthens

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While it may appear to employers that attrition risks are lessening, they need to remain vigilant in driving productivity across the workforce. This is especially true in North America where employees are more likely to stay in seat, but less likely to go above and beyond on the job. Discretionary effort elsewhere is on the rise, but remains fragile and can easily be reversed if employees continue to be disappointed with their future career opportunities or fail to achieve acceptable work-life balance—two of the top drivers of attrition worldwide.

"Employers that want to convince candidates to work for them should effectively communicate their work-life benefits. This is now the number one thing employees consider when choosing between employers in most developed countries," Kropp added. "This is not about building a gym or having a drycleaner on site; it's about giving employees the gift of time. Employers need to think about how they can create flexibility in the day to allow workers to do the things that are important to them. And, to keep top talent in seat, companies need to ensure they are delivering new career experiences. Employees understand they can't get promoted every year, but if they don't feel like they are challenged and growing, they're going to walk out the door."


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